Optimizing CX, EX and ROI in 2022

Hear from ScreenMeet how businesses can improve Customer and Employee support experiences moving forward in this on-demand session.

In this brief session you will hear from an industry leader, Ben Lilienthal, CEO of ScreenMeet, as he discusses the future of the customer experience (CX), employee experience (EX) and how to improve your processes and ROI by:

• - incorporating live voice and video launched from a chat interaction
• - offering customers and employees a choice for the type of interaction they're most comfortable with
• - how to increase First Call Resolution by 35%
• - how to decrease average case handle time by 25%
• - improve new hire setup experiences and decrease setup times by 50%
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Watch the video now: