Simplify Secure Support with AI-powered Voice and Remote Tools Built for ServiceNow
Deliver Smarter, Faster, More Human Support—Powered by AI, Voice, and Remote Support
For ServiceNow customers, seamless support isn’t just about resolving tickets—it’s about delivering the right help, in real time, across every channel. That’s why ScreenMeet and 3CLogic have partnered to offer a fully embedded solution that combines AI-powered voice with secure, native remote support—all within the ServiceNow platform.
Whether you're supporting employees or customers, this joint solution transforms your contact center and help desk with a unified, intelligent support experience.
Why ServiceNow Customers Choose 3CLogic + ScreenMeet
Voice AI & Contact Center Intelligence with 3CLogic
- Voice AI – Enjoy the convenience of voice self-service, powered by ServiceNow data and AI, to deliver “human-like” experience to common and mundane requests – fast.
- Intelligent Routing – Seamlessly direct more complex inquiries to the optimal team or skilled agent based on real-time context
- Real-time Transcription & GenAI Call Summarization – Leverage RTT to transcribe any Voice AI or live agent interaction in ServiceNow and instantly generate AI-powered summaries as actionable case notes.
- Agent Automation – Automate manual agent tasks, including smart ServiceNow screen-pops, to optimize agent performance.
- Speech Analytics & AI Coaching – Uncover sentiment and performance trends from every call and deliver targeted AI-driven coaching to elevate agent effectiveness in real time.
- Rich Reporting & Analytics – Deliver deep, customizable contact center insights integrated with ServiceNow for a consolidated view of your operations.
Embedded Remote Support & Collaboration with ScreenMeet
- One-Click Access to screen sharing, remote control, and video—directly from ServiceNow records
- AI Session Summaries to automate documentation and reduce agent workload
- Browser-Based Sessions – No downloads or desktop installs required
- Enterprise-Grade Security and full audit trails for every session
ROI in 4 months
The Combined Value
By bringing together voice, video, and remote support—enhanced by AI—you get:
- Shorter time to resolution
- Better agent productivity
- Improved customer and employee experiences
- Tighter compliance and data visibility within ServiceNow
This is ideal for:
- IT Help Desks – Real-time support via call and remote access in a single workflow
- Customer Service Teams – Guided support with smart call routing and screen sharing
- HR & Employee Services – Voice + visual support for high-touch interactions
Clients & Partners
Built for the Enterprise. Powered by ServiceNow.
Both 3CLogic and ScreenMeet are deeply integrated into ServiceNow, with certified apps and proven deployments across Global 2000 enterprises. From ITSM to CSM and HRSD, this joint solution helps your teams work smarter, not harder.
Ready to see it in action?
Contact us to learn how ScreenMeet and 3CLogic can power intelligent support for your organization.