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Solutions Engineer

ScreenMeet was founded in 2015 by online meeting and customer support veterans to build a new generation of cloud-based, enterprise tools for customer support and IT help desk for industry-leading, globally recognized brands. For enterprises seeking to deliver exceptional person-to-person customer support experiences, ScreenMeet provides purpose-built support software that integrates with CRM and ITSM platforms made with the latest cloud technologies.

ScreenMeet is seeking a Solutions Engineer who will be responsible for supporting ScreenMeet’s pre-sales efforts by using technical and domain expertise (ITSM and Customer Service) to address business issues, demonstrate technical credibility, and convey value.

Reporting to the Senior Director of Solutions Engineering, you will directly impact our revenue growth with customers and ecosystem partners by facilitating customer discovery, demonstrating our solutions, aligning to business value, building partnerships, closing deals and gathering feedback for future innovation. Strong technical pre-sales support skills, a proactive work style and the ability to translate technical capabilities into business benefits are crucial for this role. 

What You'll Do

  • You will be a key member of our sales team, responsible for technical pre-sales support; delivering integrated ITSM / CRM demos, high quality discovery, enablement and evaluations for our prospects, customers and partners (Salesforce, ServiceNow, and Tanium). 
  • Demonstrate a thorough understanding of ScreenMeet offerings to articulate specific value propositions for proposed solutions. This will require a deep understanding of all relevant ITSM / CRM platforms, trends, metrics and processes for both IT Help Desk and Customer Service users.
  • Establish credibility and confidence with prospects, customers and partners during sales campaigns as a ‘trusted technical advisor’. Proficiency in presenting to a business or technical audience so we are viewed as a much better alternative to their current remote support tools.
  • Actively work with our sales team to address RFP, security, competitive differentiation or other special requests to close business that results in customer advocates.
  • Facilitate deep dive technical reviews and / or POC evaluations that validate our integration, security, privacy, customization, analytics / audit trail advantages.
  • Ability to work across various time zones to support customer needs.

 

Your Background

  • 3+ years solutions engineering experience in the ITSM / CRM, IT Help Desk or customer service industries.
  • Ability to travel as needed to support marketing and customer events.
  • Technical ability to articulate ScreenMeet’s positioning in the market against our competitors.
  • Storytelling how ScreenMeet positively impacts ITSM / Customer Service initiatives through the use of our automated session data, system info and recordings.
  • Proactive approach to selling – technical and business value; effective partnerships; standard, custom and proof of concept demonstrations.
  • Technical understanding of SaaS solutions and cloud architecture – preferably with Remote Support / Collaboration solutions.
  • Knowledge of one or more of ServiceNow or Salesforce Service Cloud is an advantage. 
  • A proven track record for developing great relationships with your peers at our partners, turning them into advocates and lead generation resources. 
  • Commitment to customer satisfaction and a brand promise to always ‘make it right’. 

 

Logistics

  • 100% remote
  •  Candidates must be located in the US
  • Full-time

 

Salary 

The salary range for this role is $125,000 to $150,000 annually, commensurate with experience and location.

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